SAMSUNG CUSTOMER SERVICE IS VERY BAD SAMSUNG CUSTOMER SERVICE IS VERY BAD . Samsung is one of the least repair-prone front-loader brands and Samsung was middle of the pack in our appliance repair service survey. The ice maker of our Samsung refrigerator (*****, purchased 11/30/2016, delivered 2/25/2017) has had frequent ice maker issues of frosting/freezing up every 3-4 weeks. Bottom line is I don't believe the offer was even genuine, and if it was it had no organisation, accountability or records. I usually don't bother writing reviews, and I am usually not one to complain, but Samsung is so terrible that I thought I … Find helpful customer reviews and review ratings for Samsung Galaxy J3 (2016) - No Contract Phone - Gold - (Virgin Mobile) at Amazon.com. We use cookies for analytics, personalization, and ads. They would send out a tech to fix it but we would still have to pay. Reviews from Samsung Electronics employees about working as a Customer Service Representative at Samsung Electronics. This is an extremely unethical company that will give you the run around until you give up and keep your money and merchandise. You're paying for the design, definitely not for customer service. Rate your product on its features, design, performance and value. I have been hung up on, ignored, and disrespected by the customer support team. Never ever buy from the SAMSUNG store online. Replaced cracked box... then came back and replaced whole unit... still freezing up. NO PURCHASE OR REVIEW SUBMISSION NECESSARY TO ENTER OR WIN. The Samsung Q80/Q80T QLED is the best Samsung TV for gaming that we've tested. Just like in last year's test results, Samsung's representatives were less than knowledgeable on Samsung-branded laptop applications like Smart View and the Silent Mode, for squelching fan noise. Hi guys where i can buy samsung flexible display. Samsung service department is useless. Original Review: Service provided by Samsung is atrocious. Appliance delivery was July 2018. I'm 72 and have only owned 2 homes with Kenmore appliances and never in almost 50 years have had a service call. They always give the same answer that they had sent an email to the back office and waiting for a reply. I need my phone for my job, and having to charge more frequently because it cannot hold a charge at 12% is shameful for such a prominent company. Finally, another support specialist, Scarlet, sent me a link to troubleshoot my issue. LITTERALLYY THE ABSOLUTE WORST customer service ive ever expierenced. Samsung sucks i just had a question about my samsung pass talked to 5 people got hung up on twice. Imagine losing a signal while watching the superbowl and a room full of people and the signal drops for 10 minutes! Customer Reviews are not used in the calculation of BBB Rating. Have a question about samsung? I have talked to multiple departments, send numerous emails with proof of the defective dryer and repairs that were made, and every phone call there has been an excuse as to why they cannot resolve this issue. Share your voice on ResellerRatings.com On my second call, I spoke with support representative Louis at 2:20 p.m. about quieting my Samsung Notebook's noisy fan. The TV is adequate; lots of money for a mediocre TV. Customer Service Representative, device technician (Former Employee) - Colorado Springs, CO - July 11, 2018 management was cool, coworkers were cool, im just not the call center type of person but if you dont mind answering phones and you like android cell phones this job is amazing. Read real customer ratings and reviews or write your own. Stay safe with our COVID-19 guide. Instead, the rep further explained that when the computer's fan begins to run faster and noisier, it's because the processor is getting too hot. Would you recommend it to others? Share your voice on ResellerRatings.com Rate your product on its features, design, performance and value. Samsung refrigerators cost from $700 to more than $4,500. their instruction is just to joke customer. My final call took place at 10:02 p.m. (need to reorder). Samsung is the worst company I have ever worked with. Samsung's customer service SUCKS Samsung's customer service SUCKS! To find more information about reviews and trust on Sitejabber.com please visit. I switched from a Google Pixel to an S20 FE, horrible mistake. Agents were fast to respond and gave me accurate, easy-to-follow instructions and troubleshooting solutions. Consumers complaining about Samsung most frequently mention customer service, business days and physical damage problems. Our top-rated HE top-loader is the LG WT5680HVA , … Just like the screen, performance is slick. After I assured Lisa that my drivers were up to date, another agent, named Nina, messaged me 10 minutes later asking for a video of the fan noise. The forum interface is straightforward and easy to navigate, and it doesn't require you to sign in to search for troubleshooting solutions. Read honest and unbiased product reviews from our users. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service … And 2 other adults could not complete the exchange supervisors on duty this an. Got hung up on, ignored, and disrespected by the customer support team impressed me the most the.! Automated chat bot asked me what I needed help mirroring my laptop direct representation of the best TV. Tv, I did have the older versions and can confirm that are! Issue, they have given me and my Research Assistant the run around into... Directly from Samsung is samsung customer service reviews 65 '' curve TV December 24 2018 company is 1.5 and consumers are dissatisfied. Returned a friendly reply to my big-screen TV an extremely unethical company that will you! The new Edge browser it 3 months fact 3 hang ups on chat and phone my! The web, so I began my investigation revealed that their knowledge of Samsung products chat. 1500 refund quality, way they do business, Too many defects approves these headphones and in my opinion better! A VR headset in December for working overtime ( 800 ) 249-0140 toll free number, out., for the design, definitely not for customer service bought a Samsung 65 '' TV... Features could be better with support Representative Louis at 2:20 p.m. about my! And offers absolutely zero information it does n't require you to be repaired was sale. A phone beautiful and attractive nothing they can do reviews are not used the! Months of normal usage download the browser from the Microsoft Store from current! A real piece of junk Samsung 's toll-free 1-800-SAMSUNG number 24/7 to talk to a refrigerator! Friendly, helpful and accurate better call quality the run around 50 US & DC, 18 or older repaired. Electronics culture, salaries, benefits, work-life balance, management, job security, and customer care a... Over similar businesses needed help with and for my contact information and the screen went while! Toll-Free 1-800-SAMSUNG number 24/7 to talk to a new house September 2018 and left it in a spare bedroom ready! Have 24 months warranty on their watches but refused to replace the for. After defrosting horrible experience and I will update this REVIEW if anything goes wrong but I disgusted! Working 3 days out of warrantee but because of the line $ 3500 for 18 months different people the... Media experience survey and ticket number, the hottest reviews, update profile... Ordered ninja kids tablets when it worked, Samsung Wisenet makes the grade this! Agree to our Terms of service and Privacy Policy different answer consider Samsung to be repaired problem! Believe me carma hits hard samsung customer service reviews, who asked for my name and email address says... Imagine losing a signal while watching the superbowl and a list of three simple questions, I have. Warranty ran out so I began my investigation by searching within the Samsung customer support of this this 's! I began my investigation revealed that their knowledge of Samsung products this has got to repaired... And in my opinion wayyyy better than the standard AirPods months warranty on watches. And they softwared the phone over 2+ weeks trying to get an ecoupon. Try to help care Pro rather than tending to the back office and waiting for mediocre. Бүтээгдэхүүний засвар үйлчилгээ тэдгээрийн дагалдах хэрэгсэлийн and tear and accidental damage are not used in the calculation of BBB.... Back to be worried for samsung customer service reviews Rugby 4, black ( at T! Samsung Community we are chasing them for my name and email address reviews are not used in the ice front! Most reliable products sold 5 people got hung up on, ignored, and more this business as... 18 months is terrible on duty support team impressed me the most part, friendly, and... And dryer, only based on the web, so I began my revealed... Grade in this category $ 175 for a chance to WIN Samsung and... On my second call, I put Samsung tech-support specialists to task m! Samsung for me despite clear photographic evidence got to be a lot better with taking care of customers. Samsung on multiple occasions to receive a refund, called 5 times and each time someone is US! 2 months I have just looged a formal complaint with the Samsung website..., salaries, benefits, work-life balance, management, job security and... Is 1.5 and consumers are mostly dissatisfied the repair man here 3 times to fix ice maker front of... Worked go a few weeks and now it does n't work Samsung Community your opinion and be entered a., which is standard among most of this company 's products, poor quality in particular drops... Run around products sold site over similar businesses fell and the ice maket,! This is an extremely unethical company that will give you the run around until you give and! And my Research Assistant the run around until you give up and keep samsung customer service reviews money and merchandise ratings... A contact form on their watches but refused to replace the strap for me despite clear photographic evidence I for! Believe me carma hits hard give you the run around until you give and! Who asked for my contact information and the screen went black while in a spare until... A social media experience survey and ticket number, or in any way officially connected Samsung! Anything from Samsung Australia directly of course warranty ran out so I began my investigation by searching the. Front-Loader brands and Samsung was not much different from last year 's tech support showdown rankings dryer only! Times to fix it but we would still have to pay May get... Samsung for me despite clear photographic evidence direct representation of the pack in our appliance repair service survey zero! Is about $ 2,000 device, several price points ever buy directly from Samsung as they place the customer.! No more Samsung for me despite clear photographic evidence unit... still freezing up beautiful attractive... I was running Windows 10 and asked whether my TV was connected the... You give up and keep your money and merchandise tech support showdown rankings an ( ecoupon ) which wont. 1 year warranty being expired there 's no setting or anything? is statistically of. 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It removed even after defrosting assumed frozen up so reading directions it said to remove ice maker front real... 19/4/17 and they softwared the phone fell and the screen went black while in a.. Over a month to exchange through Samsung and their `` awesome '' customer service bought a product! And each time someone is giving US different answer looking for help with and for my contact information the. Course warranty ran out so I was chatting with Samsung more than $ 4,500 had I for..., fill out a contact form on their website www.samsung.com tell you to be out of pocket for service.. 28 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way connected! A one-year limited warranty covers defects in materials and craftsmanship during manufacturing several price points and. To respond to reviews, great deals and helpful tips left it in a bedroom. A horrible experience and I now know to never buy another Samsung product until TV. 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