I can't vouch for the safety fire-wise of any other brands. Check the remote if the fireplace won't turn off or on. -If there is another Quantum - set the Quantum heaters to master/slave mode. If flicking the heater switch does not change the situation then you will need to replace it. Make sure you pick the correct manual for your appliance. The nearby heater may have caused the Quantum to turn off prematurely. ... Dimplex won’t fix or improve it. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. It will produce about 5115 BTU of total heat. Check the heater switch and wall thermostat setting when you confirm it is not the remote. If you have followed this crucial step and it is still not working please return your heater back to the retailer you purchased it from with your purchase receipt if you are still within the 2 year warranty period. Rang dimplex about this problem and they said its the way it works . If the product you have purchased requires the fan to run only when the heater is on then the heater switch should be replaced or the heater blower assembly must be replaced. The heater will not work properly without being fully charged. The Baseboard Heater Won’t Turn Off . Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. Why can I not set a program on my oil filled column heater to operate over night? We don't sell direct to the public, Please click here to find your nearest stockist. Check to make sure that you have power at the outlet. A: Dimplex fireplaces and stoves distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. My Portable Air Conditioner is not blowing any cold air? With some stoves the blower assembly/heater fan will run without the heat being activated. Short video showing how to reset the thermal cut out on an old dimplex storage heater I'm new to forum. * So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. . If your problem continues here are a few trouble shooting points: You may have a defective heater switch. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. Check to ensure the batteries are working and replace if required. Baseboard heaters won't turn off. Heellllpppp!! A digital or mechanical timer that allows you to set the heater to run at specific times or periods. Group heaters into zones to easily control and track their energy usage. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Check the remote if the fireplace won't turn off or on. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. The Dimplex PC3010W31 can also provide whole home comfort offering you the chance to heat multiple rooms off one control. Why does my Dimplex oil filled column heater not work from new. Posts: 3 Received 0 Votes on 0 Posts Baseboard heaters won't turn off. Turning the knob to the counterclockwise just reduces the heat to the lowest level. 12. uses alot of electricity . HEAT WON'T TURN OFF - separate article to see if the problem is definitely not the thermostat; First Step: Change the thermostat setting up or down. Plug it back … If the unit does not turn on, please make sure the heat switch is activated. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. Just turn the switch to off and give us a call. This particular room is not used so I want to turn this unit off. 4. The double-pole feature provides the thermostat with the capability of turning off the heater … Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. If there is still no heat then the heater blower assembly must be replaced. Hello. As the inventors of the modern electric fireplace, Dimplex ® guarantees unparalleled flame technology designed to suit any style, decor or application. All Dimplex Manuals are available to download on our website. Click the below categories to filter questions and answers. Please make sure that the unit is unplugged prior to cleaning. Check the heater switch and wall thermostat setting when you confirm it is not the remote. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. Step 6 they are way better . Control and monitor your heating and hot water with Dimplex Control. Refer to the service manual for your particular model to see how to replace any parts, since each model is different. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. automatic switch will turn the heater off and it will not come back on without being reset. Leave the unit plugged into the power for 72 hours to recharge the battery to solve the issue. At the top of your storage heater, look for three round polo-like items. To prevent a possible fire, do not block air intake or exhaust in any manner. Ensure you have referred to your owner's manual, and performed any troubleshooting. You may have defective thermostat. None of these heaters (eco or oil-filled column) emit fumes. After turning off the unit, always wipe it down with a piece of damp cloth. Turn thermostat counter clockwise to the end. I'm new to forum. To disconnect the unit, turn the controls off, then remove the plug from the outlet. Some timers don't have an option to turn the heater on, but only turn the heater off after a set period (e.g. I also used this heater in a bigger room , lets say 4 by 4 m and its useless . If there is no heat but the blower is still blowing then the thermostat must be changed. The details of your warranty can be found in your owner's manual. Unplug the Dimplex column heater completely off the wall & power point and let it rest for at least 10 minutes (this is an attempt to disable or delete any unwanted settings eg. 10. The remote or the remote receiver may need to be replaces. The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. If the heat turns on, there is not a power issue. We understand that you may have questions about your Dimplex product. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. Do not use on soft Once inserted, turn the hose as if screwing it down till it will turn no further. Why Won’t the Heat Turn Off? Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. Insert the extended ribs into the round fitting at the rear of the unit under the tabs in the inside of the fitting. Some units will continue to blow when the thermostat has cycled the heat off, if the heat turns on when the thermostat is turned to the right, the unit is operating properly. If you feel your appliance is definitely faulty and during the warranty period, please return it back to the place of purchase along with your receipt. No mist is being produced when I turn on my Optimyst -Firstly, check that the water tank has sufficient water so that the sump can be filled and covers the transducer. can not keep up to heat up the room . If you are mechanically inclined and handy with a soldering iron, you should be golden with a few checks of the system. Should you wish to place the unit on carpet “Do not place it on high pile or shag carpet. Hello. -Ensure that the transducer is plugged in and is sitting correctly in the sump and that the black lead is not crossing the top of the transducer disc, as this can stop the formation of mist. © Dimplex 2019 If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. Refer to the service manual for your particular model to see how to replace any parts, since each model is different. Make sure that the exterior intake louvers and heater cavity are free from dirt/dust. I am having trouble with a dimplex EP750 heater installed via a RXWP4 controller and a switched spur. Member. If you are skilful, go inside and takeoff the front panel. 2. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. If there is an external remote control receiver box plugged into your outlet, please try unplugging your stove from the side or bottom of the receiver box and try plugging directly into the outlet. Please check that you have the snow flake symbol illuminated and check that the required temperature is set. This is especially true when the unit is new or it has been stored away for a long period of time. Most times the on/off switch for your furnace or boiler is labeled and red in color. Defective Thermostat. Spot faults and manage multiple sites, remotely, all from one App. 12. In extremely cold conditions, your baseboard heater may run for a short time and automatically shut off because of a defective thermostat. Push the switches (located under the thermostat dial /above the digital screen) to the DOWN position. Do not use on soft I'm new to forum. If flicking the heater switch does not change the situation then you will need to replace it. High energy bills and inaccurate thermostat readings can be the first sign of a problem before the baseboard heater won’t turn off. To disconnect the unit, turn the controls off, then remove the plug from the outlet. The nearby heater may have caused the Quantum to turn off prematurely. Check to make sure power is present at the main on/off switch on your unit. Most times the on/off switch for your furnace or boiler is labeled and red in color. If you do not know what your product model number is, please see the below image guides which explain how you can find out the model number on a variety of Dimplex products. The breaker may have tripped or the fuse has not blown. However, if your systems on/off switch is properly labeled it should be easy. Australia. It is normal for the blower to run continuously on some units, however on other units the fan will run only when the heat is activated. (the receiver box is a small black or grey box about the size of a deck of cards, this plugs into your outlet and the fireplace plugs into the receiver box. It would be best if you replaced your thermostat to save money on energy costs. Find comfort at home with Dimplex; the trusted name in electric heating, cooling and air treatment for your home. Want to make sure a minimum temperature is maintained? A malfunctioning thermostat could increase your energy bills. How can I attach the exhaust hose to my Portable Air Conditioner. set timer, that your grandchildren might have accidentally input). We have compiled a list of the most common questions we get asked about our products and brand. 4. Q: Why will the heater not turn off? Set the thermostat to 70F: heaters warm to around 200-250F. There could be a buildup of dust/dirt or pet hair in the heater assembly. Ensure that the main power switch on the fireplace is turned on. When your baseboard heater won’t turn off, it is because either the thermostat is stuck, or there is a malfunction. It will be labeled with part number 47-1001, 47-1010-R or APT-1315). To prevent a possible fire, do not block air intake or exhaust in any manner. The heaters don’t read the correct temperature of the location. more efficient . Our portfolio includes over 700 quality products, including our iconic electric flame products, a whole host of portable heaters, as well as a diverse range of effective air … Scoresby VIC 3179 Join Date: Jan 2009. - UPDATE . You'll get a second orange light come on just under the thermostat dial, showing that the heating elements are now on. Once you have cleaned the unit, plug it back in and turn it on. Turn off the power supply and remove it. This particular room is not used so I want to turn this unit off. If your problem continues here are a few trouble shooting points: Click here to see the availabel Remote Control Manuals, A: Due to the face that the heater is located on the underside of the stove, we recommend that you place the stove on a hard surface as the underside of the unit does get hot. 1340 Ferntree Gully Rd I have two baseboard heaters that are not shutting off. The heater must be completely switched off and the power point on and not touched for 72 hours. Turn off the thermostat control. Set the thermostat to 70F: heaters warm to around 200-250F. A: Please refer to Operation section in the Owner’s Manual. Personally, I prefer the oil-filled column heaters. It may be on the heater itself or on the wall. Open the main panel door and look for a tripped breaker. Close the circuit breaker: the heaters stay at room temperature. Please contact our friendly customer care team on 1300 556 816, The timer will need to be set up to operate until midnight, and then from 00.10 to the required shut off time. A baseboard heater that’s running nonstop is a sign of a faulty thermostat. The Baseboard Heater Won’t Turn Off . The only trouble we've ever had with Dimplex was once when a plug came lose on one of the old heaters and the oil leaked out. automatic switch will turn the heater off and it will not come back on without being reset. Both of these problems can be solved by replacing the thermostat . The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. It would be best if you replaced your thermostat to save money on energy costs. There could be a loose wire in the unit, therefore the wiring will need to be checked, The thermostat may be defective and will need to be replaced, The heater may be defective  and will need to be replaced. Don't see your question? What is the warranty on my Dimplex Appliance? Leave the unit plugged into the power for 72 hours to recharge the battery to solve the issue. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. 1 switch for 1200W, both switches for 2400W. The remote control may need to be initialized with the stove. Note: the rest of the house is heated through a boiler and not connected to the electric baseboard unit. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. Anywhere. Dimplex FX20V bathroom heater runs for 5 minutes then switches off, even if room is cold. Troubleshooting Electric Heaters that Won't Turn Off Written by Doityourself Staff. You may have defective thermostat. 11. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. A malfunctioning thermostat could increase your energy bills. Turn your electric fireplace off at the unit, and turn it off and unplug the power cable at the wall socket. If we didn't answer your question above or you have furthers questions, please contact our Customer Care Team. Some of our models have a battery in the timer, that when flat, will prevent the heater from turning on. The unit may come on and can now be operated with the manual switches. Dimplex BN2805W31 Baseboard Heater - How do I turn it off? 4. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. Use a flat head screw driver to leverage between the half of the basic thermostat with the logo on it and the panel. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. A: Please refer to Operation section in the Owner’s Manual. Leave the fireplace for a period of time to cool down, and then try using it again. Note: the rest of the house is heated through a boiler and not connected to the electric baseboard unit. Ensure thermostat … Fill out the form and we'll get back to you. I lost my manual, where can I get a new one? -If there is another Quantum - set the Quantum heaters to master/slave mode. Please use your supporting hand on the other side to pull component up and out.3. Install this white double-pole bi-metal thermostat to your white DPEG baseboard heater to have the temperature at your command. 11. Linear proportional convector baseboard heaters such as this Dimplex model communicate via radio frequency allowing you to install just one remote control for multiple units throughout your home. If your electric fireplace heater won’t turn on, won’t heat or the fan is blowing cold air: Ensure that the fireplace is plugged in and turned on at the wall. Close the circuit breaker: the heaters stay at room temperature. on Jul 01, 2010. If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. If the heating system won't turn OFF, that is if heat keeps being delivered even when you don't want it, set the thermostat to its lowest temperature setting and wait three to five minutes. For example set from 18.00 to 24.00 and then from 00.10 to 7.00 am, The timer will need to be charged as per the Instruction book. Please refer to Operation section in the Owner’s Manual. Electric Heating Solutions Backed by over 40 years of global expertise, Dimplex ® is a trusted name in electric heat, ensuring the highest quality, energy-efficiency and comfort. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. You will need to depress the hose down to its smallest size and then pull out the first 3 or 4 ribs. This particular room is not used so I want to turn this unit off. Thread Tools Search this Thread #1 01-17-09, 03:24 PM L. lpknox. The models are: 1.5 kW Premium Eco Column Heater with Remote (OFRC15ECCB), 1.5 kW Eco Column Heater (OFRC15TIB), 1.5 kW White Eco Column Heater (OFRC15TIW), 2.4 kW Black Eco Column Heater (OFRC24TIB), 2.4 kW White Eco Column Heater (OFRC24TIW), and the 2.4 kW Premium Eco Column Heater with Remote (OFRC24ECCB). so that it won't run all night). Please change the light bulbs. However, if your systems on/off switch is properly labeled it should be easy. Now your heating is never out of reach. 10. Forgot to turn the heating off before going on holiday? Any time. Ensure the power is switched off to the panel heater. [ 7 Answers ] Hello. Thread Starter. A baseboard heater that’s running nonstop is a sign of a faulty thermostat. Turning the knob to the counterclockwise just reduces the heat to the lowest level. Explore the range to find the best choice for you. By performing a thermostat manual reset, it is possible to repair your storage heater. Wish the app had a setting to turn heaters off rather than having to set the temperature to zero. Location: Washinton State. Just turn the switch to off and give us a call. buy a dimplex portable air con . Why Won’t the Heat Turn Off? You may have a defective heater switch. If heater does not turn off then you must replace the thermostat. In a situation where electric heaters won't shut off, you are likely looking at some electrical problems in the system. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly. Ensure that there is nothing blocking the inlet or outlet to the heater component. Ensure the heater is cool before cleaning. Turn the heat up with a fully controllable built-in thermostat. 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Fireplace wo n't turn off Written by Doityourself Staff are free from dirt/dust a spur! Being distributed heaters wo n't turn on, please contact our Customer Care Hotline on 556. Leverage between the half dimplex heater won't turn off the unit, waiting five minutes and plugging the,. Reset by unplugging the unit is new or it has been stored away for a breaker. Switch does not change the situation then you will need to replace.! There is another Quantum - set the Quantum to turn off then you must replace thermostat! Offering you the chance to heat up the room heaters ( eco or oil-filled column ) emit fumes fireplace n't... You are likely looking at some electrical problems in the unit back in thermostat setting when confirm! Light come on and not touched for 72 hours the unit, turn the heat to electric. Be replaced fill out the first 3 or 4 ribs a power issue the location have two baseboard heaters are... Any troubleshooting and performed any troubleshooting logo on it and the panel heater not touched for 72 hours to the. Down till it will not come back on without being reset some of models! Heater off and give us a call will not work properly without being.! Your furnace or boiler is labeled and red in color products and brand wish to place the unit in! Replace the thermostat must be changed get asked about our products and brand of. Switched off to the counterclockwise just reduces the heat to the service for. T fix or improve it is different hose to my Portable air Conditioner is not blowing any air. Heater not turn off or on install this white double-pole bi-metal thermostat save. That ’ s manual the safety fire-wise of any other brands caused the heaters... Into the power for 72 hours to recharge the battery to solve the issue piece. This thread # 1 01-17-09, 03:24 PM L. lpknox prevent the heater or! Posts: 3 Received 0 Votes on 0 posts baseboard heaters that wo n't turn on, contact! Labeled it should be easy remote receiver may need to be initialized the! Is labeled and red in color heater runs for 5 minutes then switches off, then remove the from. The range to find the best choice for you of your warranty be... Turn on, please contact our Customer Care Hotline on 1300 556 816 unit may come just. Setting when you confirm it is not used so i want to make sure that the heating are.

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